Amperity Dashboard Service Level Agreement

May 12th, 2017

This Amperity Service Level Agreement (“SLA”) between Amperity, Inc. (“Amperity”, “us” or “we”) and users of the Amperity Services (“you”) governs the use of the Amperity Services under the provisions of the Amperity Terms of Service (the “Terms”).

Unless otherwise provided herein, this SLA is subject to the provisions of the Terms. Capitalized words and phrases have the meaning specified in the Terms. We reserve the right to change the terms of this SLA in accordance with the Terms.

  1. Dashboard Service Commitment: 99.0% Uptime
  2. Amperity will use commercially reasonable efforts to make the Amperity Services available with a Monthly Uptime Percentage of at least 99.0% during any monthly cycle.

    A Monthly Uptime Percentage of 99.00% means that we guarantee you will experience no more than 7 hrs/month of Unavailability, excluding scheduled downtime.

  3. Data Commitment: Age of Dashboard data 24 hours in age
  4. The data on the Dashboard page ("Business Insights", "Segments & Orchestrations", and "Data Sources") will reflect the current known state of the system no more than 24 hours past from the time the page is loaded.

  5. Service Support Commitment: Inquiries responded to within one business day
  6. We commit to responding to all Escalations (defined in the section below) and Service Augmentation Requests within one day.

  7. Definitions
  8. Escalation
  9. For all indications of "Service Unavailability", or violations of the Data Commitment or Service Support Commitment, contact support@amperity.com.

  10. Amperity SLA Exclusions
  11. The Service Commitment does not apply to any unavailability, suspension or termination of the Amperity Services, or any other Amperity Service performance issue: