Embrace the inherent messiness of customer data

Brands that stop fighting against their messy data and start working with it see massive improvements in overall business health, employee productivity, and customer experience.

Here’s the truth — people data will always be messy.

Image of data being scattered in different palces

Customer data is always coming from different sources and in different formats, and it’s constantly evolving as people move through life. It’s natural for data to be disorderly.

The idea that you can “clean up” the messy data is a costly distraction; meanwhile, the business is inefficient, employees have a heavier lift, and customer experience is clunky.

Illustrated image of a woman looking somewhat bummed.

Instead of trying to clean the data, technology that takes a more flexible approach to gathering and matching can account for the ever-changing nature of data — and you can actually put it to work.

Wrangling messy data has far-reaching economic impact

Business Hero

For the business

  • Reduce programmatic on-boarding fees

  • Improve advertising match rates

  • Eliminate duplicate household direct mail

  • Confidently target new, high-value audiences

  • Stop paying to acquire customers you already have

Employees Hero

For employees

  • Improve marketer productivity with direct data access

  • See marketers cheer for point & click segmentation

  • Eliminate the analytics query queue

  • Liberate analysts to focus on highest impact work

  • Boost confidence with transparent record-level access

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For customers

  • Create relevant and more effective customer journeys

  • Drive repeat purchases & grow average order value

  • Boost conversions with personalized suggestions

  • Grow loyalty membership with personalized messages

  • Measure what’s working across precise sub-audiences

TRUE STORY

“We always suspected the average guest stay was under three days, but the data lag between check-in and offer creation was more than four days...

There was no visibility into online travel agency bookings (OTA). With Amperity, we were able to validate the average stay was two-and-a-half days AND we were able to serve up offers for on-premise services right after check-in. We also found many more repeat customers between direct and OTA bookings.” — Marketing Leader, Fortune 500 Hotel & Resort Brand

An exponential line chart showing that customer experience excellence growing exponentially as mastery of messy data grows
Wyndham logo on a geometric background with a play video button with a business impact tag

Video

“Our quickest wins with Amperity were in the digital media space and some were near immediate.”

Danielle Harvey, former VP of Marketing, Wyndham Hotels & Resorts

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Servco logo on a geometric background with a play button with a employee impact tag

Video

“We don’t feel like there is a question that can’t be answered.”


Peter Dooher, Senior Vice President of Digital, Servco

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Video

“Being able to get the experience right for the runner is table stakes right now.”

Melanie Allen, SVP and CMO, Brooks Running

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Keep learning about the economic impact of unified customer data

Business Economics

Navigating a cookie-less world with first-party data

Guide: Programmatic activation of first-party data

When customer data benefits customers, employees, and the business

Listen now

Employee Economics

Strategic impact of automating day to day tasks

Self-service workflows that delight data engineers

Using customer data across the enterprise

Customer Economics

Orienting your business around your high-value customers

Enterprise personalization at scale

Leveling up your loyalty program with a CDP