How Wyndham Uses Amperity to Elevate Guest Experience and Drive Loyalty

See how Wyndham Hotels & Resorts is using Amperity’s Customer Data Platform (CDP) to unify first-party data, personalize the guest experience, and drive measurable results.

In this testimonial, Wyndham explains why they selected Amperity as their hotel CDP partner and how the implementation delivered:

• Double-digit improvement in ROAS (Return on Ad Spend)

• 30-second reduction in call center handle time

• Improved guest satisfaction through real-time data access

• Scalable personalization across email, SMS, web, and in-property touchpoints

By centralizing customer profiles and activating data across channels, Wyndham is building a more guest-centric business and stronger brand loyalty.