Loyalty Leaders in Travel & Retail: Transforming Customer Loyalty with Data & AI

An on-demand webinar from Amperity, Amadeus, Databricks, and Slalom 

Customer loyalty in travel has evolved far beyond points and miles. Today, travelers expect deeply personalized experiences that recognize their preferences, anticipate their needs, and reward their engagement across every touchpoint.

In this expert‑led discussion, you’ll learn:

• How loyalty has evolved — from program-centric to truly customer‑centric.

• What’s driving the change — the latest in AI‑powered personalization, modern data architectures, and real‑time engagement.

• Where AI creates real value — from behavior prediction and rewards optimization to personalization at scale.

• How partnerships accelerate innovation — combining best‑in‑class platforms and services to deliver experiences no single company can alone.

Featured panelists:

• Amy Klein Da Costa, Global Customer Loyalty & Retention Practice Director, Slalom

• Rob Saker, Global VP Consumer Industries GTM, Databricks

• John Deahl. VP AI & Data Incubation, Amadeus

• Moderated by Megan Lunde, Solution Consultant, Amperity

Whether you’re leading loyalty strategy, building data or machine‑learning capabilities, or redefining customer experience, this webinar will give you actionable insights for advancing loyalty at your organization.