Software & Service
Let's get to work
Onboarding — Implementation
Work with a dedicated team of solutions experts to design your implementation, tailored to accelerate your business goals and amplify your success.
Success Planning and Architecture Workshops
Tailored Implementation Plan
Implementation of your CDP
Named Implementation Team including an Implementation Manager and Technical Consultants
Instructor-led Product Training
Post-Implementation
World-class customer service and support to enable self-service platform usage
Included in subscription fee
Platform Administration
Self-service platform management and changes via our admin and sandbox tools and support to push to production via our Support team
Training & Documentation
Standardized platform training, use-case best practices, and robust documentation for your technical, Analytics and Marketing teams
Support
Platform support with SLA commitment via email, our Support Portal, or in-platform; monitoring and maintenance of data workflows by our Support Engineers and Engineering team
Customer Analytics
Self-service data exploration, segmentation, and orchestration to downstream analytics tools
Marketing Activation
Point-and-click segmentation and campaign management
Options for deeper ongoing operational and strategic partnership, consulting & support
Add-on to subscription fee
Platform Administration
Platform administration on your behalf
Training & Deployment
Bespoke, customized, any-time training designed based on your use cases, data model, and Amperity instance
Support
Dedicated (named) point of contact for platform support and technical troubleshooting
Customer Analytics
Ongoing consulting on customer analytics and insights, including strategic analyses, custom dashboards, and performance measurement
Marketing Activation
Ongoing marketing and CRM consulting, including opportunity sizing and prioritization, program co-design, and execution (segmentation, testing and measurement)
Swift. Experienced. Flexible.
Thoughtfully designed solutions that accelerate your progress and amplify success
Get up and running faster than you ever thought possible
Our teams will create your success roadmap and configure the platform to meet your goals, with a focus on ongoing value creation and new opportunity identification.
Work side by side with seasoned practitioners who've been there
Work with a dedicated team of technical solutions experts and project managers to design your Amperity instance, tailored to accelerate your business goals.
A service model that adapts to your unique needs and partners
As much end-to-end support as you need, across platform management, customer data, marketing strategy, and execution. Plus, an extensive network of certified partners.
"Brooks contracted with Amperity to run a 10-week proof of concept and ended up accomplishing more during the test than during the entire engagement with the other provider. The technology was up and, ahem, running within 90 days."
Lison eats customer intelligence for breakfast
“One of my favorite things about working at Amperity is getting to work with customers every day, hear about your challenges and get creative and on how we can work together to help solve them. I'm also a huge data nerd. So I just love the sheer volume and types of data that we get to work with every day.
I understand and have empathy for the long timelines and many partners that you have to work with internally to get marketing programs off the ground.”
Implementation: Building your CDP
The implementation phase is similar to building a house. It requires careful planning, leadership, and coordination across a multidisciplinary team of experts to transform a vision and raw materials into reality. It’s hard — and for good reason. Transforming tools and teams that don’t typically communicate requires deep expertise. The good news: we've done it hundreds of times and know what it takes for a variety of organizations and tech stacks. Our technology is built to make this as seamless and fast as possible, and our teams are designed to carry you the rest of the way there.
Ongoing partnership: Putting your customer data to work
Transforming your business with a CDP is an exciting journey. Successfully using your customer data to better serve your customers requires a well-formulated strategy and a plan for execution. Amperity’s team of practitioners are the best and brightest in the industry. Need help identifying the most critical customer segments and developing tailored marketing strategies? Or support spinning up a new customer dashboard in Tableau? Or training for new teams to start using customer data for the first time? We come equipped with a proven methodology to help you achieve your customer-centric business goals.
