In the right hands, using the right tools, raw customer data can turn into powerful knowledge. We’re proud to provide the tools to make this happen, but the tools alone don't get the job done. It’s the analysts and marketers and IT professionals — our customers — who make Amperity come alive.
Not too long ago, Amperity's Head of Community Jeanne Jones (herself an Amperity customer once) started an interview series called Customer Spotlight, where we hear from our users about what they’re doing with their customer data. Jeanne says, "Learning more about how they use our CDP to innovate in their daily work and drive value for their business is a thrill. We not only highlight them on our website but also in our company meetings, and folks around Amperity get excited when the new installment comes out." The users we’ve featured — the faces behind the hands on the keyboards — are now data celebrities to us, and we want to introduce them to you.
Here’s a roundup of the Customer Spotlights so far:
Elizabeth Planek, Customer Insights & Analytics Manager, J. Crew
Elizabeth is a champion of metrics like customer equity and predictive CLV. The insights she uncovers and the dashboards she puts them into help teams across J. Crew see around the corner when setting their strategy.
Danielle Iserlis, Email Marketing Manager, Vince
Danielle is using Amperity at apparel brand Vince to find the best segments for email marketing and adapt to how customers have shifted their shopping during COVID 19.
Tausif Islam, Data Visualization & Analytics Director, Servco
Tausif is using Amperity at automotive retailer Servco to analyze customer interactions and find out what's happening and why, then build it into dashboards that inform the rest of the business.
Phil Rubins, Data Engineer, Planet Fitness
Phil is using Amperity at Planet Fitness to load data, build his own databases, and set up new data sources, making the data available so that others in the company can put it to use.
Hui Chen, Director of Customer Data & Global Sales Analytics, Wyndham Hotels & Resorts
Hui is using Amperity at Wyndham Hotels & Resorts to run advanced analytics and find valuable customer segments that were previously sealed away in silos.
Keep an eye out for new Customer Spotlights, and if these inspire you to imagine what more you could be doing with your customer data, we’d love to hear from you.