2026 State of Personalization in Retail

Learn how Books-A-Million used Amperity's ROCD™ framework to prove the ROI of their customer data investment and build a defensible case for leadership.

Wyndham, JB Hi-Fi, and Pepkor share how they moved from data collection to revenue activation, and the lessons learned along the way.

New Look's Jack Freeman shares how unified customer data transformed marketing, supply chain, and a five-year financial model presented to investors.

M&T Bank's Kim Nupp shares how a unified Customer 360 transformed marketing, sales enablement, & customer experience across a complex regulated environment.

NFL Chief Data Officer Paul Ballew shares what fan obsession looks like at scale, and what every brand can learn from it about customer centricity and AI.

Accent Group shares how they operationalized Amperity AI across 30-plus brands, saved nearly 3,000 hours a year, and built a culture of data-led curiosity.

Evaluate CDPs with retail-specific RFP questions covering identity resolution, loyalty, omnichannel commerce, AI readiness, and audience monetization.

You are investing millions in customer data. How do you know it’s working?

Every click, cart, or check-in is a fleeting moment of intent. Miss it, and the opportunity disappears.

Learn how the right data can transform the customer experience and maximize campaign performance.

How intelligent customer data powers the next generation of loyalty programs.

Five predictions that will reshape customer data strategy in 2026 – from intelligence engines to agentic AI.