SEATTLE, March 3, 2021 – Amperity, the #1 enterprise customer data platform for consumer brands, today announced Servco Pacific Inc. (Servco), a leader in automotive products & services, has deployed Amperity to connect silo'd customer data across its businesses, create highly accurate 360-degree views of their customers and households, and get actionable business insights to better build customer trust.
With Amperity, Servco now brings teams together across its entire global portfolio leading to more personalized and effective business analytics and coordinated marketing campaigns.
"Enabling brands to deliver on exceedingly high customer expectations has become even more important during the pandemic," said Brian Goldfarb, chief marketing officer at Amperity. "Servco has unlocked a deeper, more actionable understanding of their customers with Amperity in record time, driving real bottom line results, and improved customer loyalty."
Amperity's leading customer data and identity platform has provided the customer data foundation that helps Servco centralize its customer in the center of all it does, enhancing the customer experience and driving incremental revenue. By using seamless integration between Amperity and it's partner Tableau, Amperity empowers the business intelligence teams at Servco to move faster - getting more detailed questions about their customers answered instantly and delivering new marketing segments 140x faster than before Amperity. This has become particularly important during the pandemic, when the landscape is changing rapidly. With new dashboards to monitor the purchase path, the entire Servco enterprise now has their finger on the pulse of its business and the metrics that matter every day.
The automotive industry faces a particularly fragmentary data landscape, with critical but partial data siloed between car manufacturers, parts dealers, auto dealerships, regional marketing networks, and other stakeholders, making it a challenge for brands to maintain a consistent and seamless customer experience. This challenge is poised to only increase as car sales and service integrate more digital and online applications into the overall customer experience and establish more touchpoints in its omnichannel media mix. In establishing a firm foundation for customer data, Servco is reaching beyond this fragmentation, taking control of its own relationship with their customers to ensure a new standard of excellence for service and more efficiency in the marketing and promotions that engage those customers.
"Our data was duplicated across many systems, making it difficult to develop a 360 degree view of our customer and establish omni-channel relationships with them. Each business unit and dealership had its own version of the customer," explained Peter Dooher, senior vice president of Digital Strategy at Servco. "Amperity has been a fantastic partner in our digital transformation, by putting a layer above everything, so that we could consistently get at our customer information, make sense of it and then action it in more meaningful ways that has improved customer engagement, our overall marketing results and has helped us accelerate our omnichannel growth."
This 360-degree view of their customer allows the Servco marketing team to activate programs driven by insights and establish journey-based touchpoints such as a new prospect auto-responders, enhanced welcome campaigns and remarketing campaigns across sales and service. In addition, highly personalized marketing programs can now be deployed at the click of a button to target critical customer moments such as cart abandonment, purchase, service, lease, and purchase anniversary. With the new enhancements to their marketing programs made possible with Amperity, the Servco team has seen more than a 36% increase in open rates, and 68% increase in click through rates.
Amperity 3.0 is the first comprehensive enterprise CDP for consumer brands with the scale, flexibility, and power to quickly help teams across the organization use data to serve their customers. As service companies like Servco adapt to a changing economy, Amperity has the power and flexibility to meet them where they are today and address their customer data challenges as they grow and evolve.
About Servco Pacific
Founded in 1919 as a two-car repair garage on the North Shore of Oahu, Servco Pacific Inc. is Hawaii's largest private company with operations in the United States and Australia. Servco owns a diverse group of automotive businesses including exclusive distributorships of Toyota, Lexus, and Subaru in Hawaii; a network of over 30 retail dealerships in Australia and Hawaii, and Hui Car Share. It is one of the Top 15 largest automotive dealer groups based in the U.S., the largest Toyota dealer group in Australia, and has been recognized as a 2020 US Best Managed Company and one of the "Best Places to Work in Hawaii" for 17 consecutive years. In addition to its automotive holdings, Servco is an active investor in venture and growth capital as well as real estate. Servco's largest investment to date is its ownership of the iconic lifestyle brand, Fender Musical Instruments Corporation, the world's largest electric guitar, bass, and amp company. For more information, visit www.servco.com.
About Amperity
Amperity delivers the data confidence brands need to unlock growth by truly knowing their customers. With Amperity, brands can build a unified customer profile foundation powered by first-party data to fuel customer acquisition and retention, personalize experiences that build loyalty, and manage privacy compliance. Using patented AI and machine learning methods, Amperity stitches together all customer interactions to build a unified view that seamlessly connects to marketing and technology tools. More than 400 brands worldwide rely on Amperity to turn data into business value, including Alaska Airlines, Brooks Running, Endeavour Drinks, Planet Fitness, Seattle Sounders FC, Under Armour and Wyndham Hotels & Resorts. For more information, please visit www.amperity.com or follow us on LinkedIn, Twitter, Facebook and Instagram.