One Customer View for Faster Guest Engagement
Customer data was unavailable for up to 72 hours after check-in. Amperity made data delivery 98% faster, enabling the casino chain to engage guests while they were still on the property.
The Results
The Challenge
The casino chain had 17 customer-profile definitions and no single source of truth. Downstream systems could not access customer data within 72 hours of check-in, preventing the company from delivering revenue-driving offers during a guest's trip.
The Solution
Amperity consolidated hotel, gaming, restaurant, and show data into one Customer 360.
Feed customer experience and marketing systems.
Support pre-trip and in-trip guest interactions.
Give business intelligence teams consistent data.
Improve customer-value analysis and forecasting.
Business Impact
Data delivery across the enterprise became 98% faster.
Marketing production timelines decreased 95%.
Customer-profile maintenance decreased 94%.
Marketers could update and produce campaigns on the fly instead of waiting 20 days.
The company could market to guests while they were still at the casino.
Unified profiles supported upsell and personalization opportunities throughout the guest lifecycle.
Business intelligence teams gained consistent data for customer-value analysis and forecasting.